Privacy and Terms | Spencer Crane Etiquette

Last updated: Jan 30, 2026

Spencer Crane Etiquette, LLC ("Company," "we," "us," or "our") provides modern business etiquette training, speaking, and related services. This Privacy Policy explains how we collect, use, and share information when you visit our website, join our mailing list, schedule a session, or otherwise interact with us online.

By using this website, you agree to the practices described here.

1.Information we collect

We collect information in the following ways:

Information you choose to provide
Contact form: your name, email address, organization, and the content of your message.
Newsletter sign‑up: your email address and, if you choose, your name.
Scheduling: when you book time through tools such as Bloom or Calendly, those services collect your name, email address, and related booking details and share them with us.
Invoicing and payment: if you pay by invoice through a third‑party tool (for example, Bloom with an integrated payment processor), that provider collects payment information. We do not store your full card or bank details.
Information collected automatically
When you visit the site, we may collect standard technical information such as your IP address, browser type, device information, and the pages you visit.
We use tools such as Google Analytics to understand how visitors use the site in aggregate.

2. How we use your information

We use the information we collect to:

Respond to inquiries and communicate with you.
Schedule and manage consultations, trainings, and related services.
Send newsletters or updates when you have opted in.
Process invoices and payments through our chosen payment providers.
Operate, maintain, and improve our website and services.
Comply with legal, accounting, and tax obligations.

We do not sell your personal information to third parties.

3. Legal bases and purposes

We process your information because it is:

Necessary to provide what you request (for example, responding to a message or scheduling a session).
In our legitimate interest to operate and improve our business and communicate with interested visitors in a reasonable way.
Required to comply with legal obligations, such as keeping business records.

4. How we share information

We may share your information with:

Service providers that help us run the business, such as website hosting and maintenance providers, email and newsletter services, scheduling tools (such as Bloom and Calendly), payment processors and invoicing platforms, and analytics services (such as Google Analytics). These providers generally use your information only to perform services for us and protect it in line with their own terms and privacy policies.

We may also share information when required by law, to respond to lawful requests, or to protect our rights, safety, or property.

5. Cookies and analytics

Our site may use cookies and similar technologies to:

Remember certain preferences.
Understand how visitors use the site, in aggregate, via analytics tools such as Google Analytics.

You can usually set your browser to reject or delete cookies. Doing so may affect how some features of the site work. Google provides browser tools and settings that can help you control how your data is used in Google Analytics.

6. Email and newsletter choices

If you join our email list, we use your email address to send occasional updates or resources related to modern business etiquette and our services.

You can unsubscribe at any time by using the link in our messages or by contacting us directly. We may still send you non‑marketing messages related to existing or pending services (for example, scheduling or invoicing).

7. Data retention

We keep personal information for as long as reasonably necessary for the purposes described in this Policy and to meet legal, accounting, or reporting requirements.

After that, we delete it or de‑identify it where practical.

8. Data security

We use reasonable technical and organizational measures to protect your information, including using reputable service providers and encrypted connections where appropriate.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your choices and rights

Depending on your location and applicable laws, you may have certain rights in relation to your personal information (such as asking to review, correct, or delete it). Our goal is to handle your information in a respectful and reasonable way.

If you have questions about the information we hold about you or would like us to update or remove certain details, you can contact us using the details below. We will review your request and respond as appropriate, taking into account our business needs and any legal or contractual obligations.

10. Children's privacy

This website and our services are directed to adults in a professional context. We do not knowingly collect personal information from children under the age of 16.

If you believe we have collected information from a child, please contact us so we can remove it.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page.

Your continued use of the site after changes are posted means you accept those changes.

12. Contact us

If you have questions about this Privacy Policy or how we handle your information, please contact:

Spencer Crane Etiquette

1301 Riverplace Blvd.

Suite 800

Jacksonville, FL 32207

Email: info@staycewagner.com

Terms and Conditions

Last updated: Jan 30, 2026

Welcome to the Spencer Crane Etiquette website (the "Site"). These Terms of Service ("Terms") describe the basic rules for using the Site and any content, features, and information offered through it.

By accessing or using the Site, you agree to these Terms. If you do not agree, please do not use the Site.

1. Informational purpose only

The content on this Site, including blog posts, articles, downloads, and other materials, is provided for general educational and informational purposes. It is not legal, HR, employment, financial, or psychological advice and should not be treated as such.

You remain responsible for how you or your organization apply the information and for obtaining professional advice where appropriate.

2. Intellectual property

Unless otherwise noted, all content on the Site—including text, graphics, logos, images, videos, and training materials—is owned by Spencer Crane Etiquette or used with permission. 6

You may view the content for your personal or internal business use. You may not copy, reproduce, republish, upload, post, transmit, modify, sell, or distribute any content from the Site without our prior written consent, except as allowed by applicable law.

3. Acceptable use

You agree not to:

Use the Site for any unlawful or fraudulent purpose.
Attempt to gain unauthorized access to the Site or its related systems.
Use automated means (such as bots or scraping tools) to access or copy Site content without permission.
Upload or transmit any harmful code or materials.
Use contact forms or other features to send spam, bulk messages, or inappropriate content.

We may limit, suspend, or block your access to the Site if we reasonably believe you have violated these Terms.

4. Bookings, invoices, and payments

From time to time, the Site may allow you to request or begin scheduling consultations, workshops, or speaking engagements or to pay invoices through third‑party tools.

Bookings: Dates and services are not considered final or confirmed until we have:
A written confirmation from us (for example, by email or signed agreement), and
Where applicable, received any required deposit or payment as specified in your service agreement.
Payments: Payments may be processed through third‑party providers (for example, Bloom with an integrated payment processor). Those providers are responsible for handling your payment information in accordance with their own terms and privacy policies.

Specific scope of work, fees, cancellation and rescheduling terms, and other details for trainings or consulting engagements are set out in separate written agreements between 7

you (or your organization) and Spencer Crane Etiquette. If there is any conflict between these Site Terms and a signed client agreement, the client agreement will control for that engagement.

5. Digital products and online offerings

Now or in the future, we may offer digital products or online offerings (such as guides, workbooks, downloads, or courses) through the Site.

Unless stated otherwise at the point of purchase:

Your purchase grants you a personal or internal‑organization license to use the materials.
You may not share, resell, publish, or redistribute the materials outside your organization, or remove any copyright or proprietary notices.
Because digital products are delivered electronically, purchases are typically non‑refundable once access is provided, except where required by law or explicitly stated otherwise at the point of sale.

All written materials, slide decks, workbooks, handouts, and related resources provided in connection with our services or sold separately are protected by copyright and other intellectual property laws. They are intended for the personal or internal business use of the purchasing organization and may not be copied, resold, repackaged, shared outside your organization, or used to create new programs based on our content without our prior written permission.

6. Third‑party tools and links

The Site may contain links to third‑party websites or may embed or connect to third‑party tools, such as scheduling, payment, or social media services. We do not control these third‑party sites or tools and are not responsible for their content, policies, or practices.

Your use of third‑party services is governed by their own terms and privacy policies, and you should review those carefully.

7. No guarantees 8

We aim to provide high‑quality, practical etiquette training and resources. However, we cannot guarantee specific results or outcomes (for example, promotions, performance reviews, or business metrics).

Your results will depend on many factors, including your organization's culture, the level of participation, and how the material is implemented.

8. Disclaimers and limitation of liability

To the fullest extent permitted by law:

The Site and its content are provided "as is" and "as available," without warranties of any kind, express or implied.
We do not promise that the Site will always be available, uninterrupted, or error‑free.

In no event will Spencer Crane Etiquette be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to your use of (or inability to use) the Site or its content, even if we have been advised of the possibility of such damages.

Where the above limitations are not allowed by law, our total liability related to the Site will be limited to the amount, if any, you paid to access the Site.

9. Indemnity

You agree to indemnify and hold harmless Spencer Crane Etiquette from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your misuse of the Site, your violation of these Terms, or your violation of any rights of a third party.

10. Governing law and jurisdiction

These Terms are governed by the laws of the State of Florida, without regard to its conflict‑of‑laws rules.

Any dispute arising out of or relating to these Terms or your use of the Site will be brought in the state or federal courts located in Florida, and you consent to the jurisdiction of those courts.

11. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page.

Your continued use of the Site after changes are posted means you accept the revised Terms.

12. Contact

If you have questions about these Terms, please contact:

Spencer Crane Etiquette

1301 Riverplace Blvd.

Suite 800

Jacksonville, FL 32207

Email: info@staycewagner.com